|171 East Liberty Street
Founded in 2000 by Frank Pitsikalis,
ResortSuite is a cutting-edge software
company specialising in integrated
hospitality management systems.
Main products and services
• ResortSuite SPA: software to manage and
operate the most complex spa operations.
• ResortSuite PMS: software to manage
operations and room reservations.
• ResortSuite CLUB: software to manage
membership dues, renewals, access
privileges and billing.
• ResortSuite GOLF: software to manage
tee times, group bookings and courses.
• ResortSuite F&B: software to manage
dining areas and venues.
• ResortSuite SKI: software to manage lift
tickets, season passes, rentals and retail.
• ResortSuite WEB: online booking engine
which allows guests to book spa services,
classes, room reservations, view member
statements, book tee times and purchase
ski lift tickets and gift cards.
• ResortSuite CONNECT: email
automation and e-marketing tool.
• ResortSuite MOBILE: branded mobile app
allowing guests to book spa services, classes,
activities, golf tee times, check member
statements, purchase gift cards and ski lift tickets.
• ResortSuite SOCIAL: Facebook app
allowing your guests to book all amenities.
• ResortSuite DASHBOARD: monitor KPIs
across all operations to drive business decisions.
• ResortSuite OPS: Tablet-based applications
for spa/activity check-in, a staff portal, food
and beverage ordering and PMS check-in.
ResortSuite offers a uniquely integrated
solution. Destination spas running multiple
solutions across various amenities (spa, dining,
activities, golf, etc.) are common. However,
these silos of guest information scattered
across your various operations fragments your
offer. With ResortSuite’s integrated design, you
have a full, clear picture of every guest across
the property. Whether a property is looking to
replace all systems, or already has standard
systems in place like Opera or HMS for Property
Management, ResortSuite can still provide
seamless integration across the property’s
operation by offering robust interfaces between
systems. Extended architecture including WEB
and MOBILE allows guests to book their entire
experience online in real-time.
Omni Hotels & Resorts, Montage Hotels &
Resorts, The Breakers, Glen Ivy Spa, US;
Champneys, The Savoy, Fairmont, UK; Jumeirah, worldwide; Rancho la Puerta, Mexico; Niagara
Fallsview Casino Resort, Aveda, Canada.
Where in the world?
United States, Canada, Mexico, UK, Europe,
Middle East, Central America, India.
Future plans: ResortSuite MOBILE 2.0 is a
newly designed property-branded customized
mobile app for guests to download and book
services, activities, classes, check member
statements, and even book dining reservations
at your property in real time.
Frank Pitsikalis, founder & CEO; Fauzi Zamir,
CFO/COO; Stephan Karayannopoulos, VP
What the clients say
“With a combination of our destination
resorts and day spas operating under
the Champneys luxury brand, we chose
ResortSuite to provide a single, central
system for our entire operation.
“We can now ensure a personalised guest
experience at every interaction, be that in
person, on the phone or online.”
Alan Whiteley, group managing director, Champneys Resorts