Monday 25 March 2019 | The search engine for spa buyers
Company profile

TAC | The Assistant Company
Schildbach 111
8230 Hartberg
Tel: +43 3332 6005 990
Fax: +43 3332 6005 950

Thomas Roessler, MD

Founded in 2001, TAC is an owner-managed company with more than 80 employees and four locations in Hartberg and Vienna, Austria; Hanover, Germany and Chicago, US.
In 2017, TAC was awarded the first place in the category “nationally operating company” in the course of the business competition for “Austria’s Leading Companies”.

Main services
“Reservation Assistant - Spa & Activity Software” by TAC optimises and simplifies all processes of modern spa management, such as reservations, membership management, employee scheduling, table reservations, stock control, CRM and billing.
Reservation Assistant offers more than 200 interfaces to external systems such as PMS and access control, as well as reports and statistics for measuring performance and a dashboard providing a quick overview of a spa’s economic performance.

Additional services
TAC’s add-ons are innovative tools for maximising sales revenue and strengthening customer satisfaction.
In 2016, the all-new TAC Webshop won the international World Experience Award for the most user-friendly web design. It integrates sales, appointment bookings, lounger or table reservations and much more. A uniform design and intuitive interfaces guarantee quick transactions via all channels. Digital signage screens put products and services in the forefront, using screens in the foyer, spa or restaurant. Digital Signage represents targeted advertising on-site and a last-minute push of available services – without appearing pushy.
TAC’s self-service kiosk machines save employees time and increase visitor comfort, as guests can book spa treatments or loungers on their own and pay by chip.
sense. – TAC’s touch-optimised software solution in responsive design – can be used from every available device, including smartphone, tablet, laptop or PC. It offers an advanced solution to manage reservations, and runs on all operating systems without local installation.

TAC’s credo “designed to simplify” is reflected in all products. TAC offers one platform for all activities.
The software is suitable for all areas of a modern spa, and customers build their individual solution including those functions that best suit their business needs. A skilled support team is at customers’ disposal 24/7 via phone, e-mail or Skype.

How many spas do you supply?
TAC has 1,200 customers in 54 countries.

Top clients
La Mamounia; Como Hotels; Rocco Forte Hotels; Swissotel; Kempinski Hotels & Resorts; Grand Resort Bad Ragaz; Nivea Spa; Radisson; Palace Gstaad; The Dolder Grand; Aspria; and Richmond Nua Wellness-Spa Sapanca.

Where in the world?
54 countries, including the USA, Germany, Austria, Switzerland, Mexico, Hong Kong, Morocco, Qatar and the Dominican Republic.

Trade shows
Meet The Top, Spain; ITB Berlin, Germany; FIBO, Germany; SpaCamp, Germany; Interbad, Germany.

Who’s who?
Thomas Roessler, managing director; Guenther Poellabauer, managing director; Gernot Tobisch, director operations; Bernhard Rappold, director software development.

What the clients say
“Reservation Assistant helps us manage our resources efficiently and react flexibly to the needs of our guests.”
Hakan Balcan, general manager, Richmond Nua Wellness-Spa Sapanca
Spa jobs
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Spa news
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22 Mar 2019
Planning permission granted for vast £200m adventure resort in South Wales

Neath Port Talbot council has greenlit plans for the Afan Valley Adventure Resort – a highly anticipated leisure destination set to rise on a 325-acre former forestry plantation in South Wales.
22 Mar 2019
Stephan Wagner named director of spa & wellbeing at Grand Resort Bad Ragaz

The Grand Resort Bad Ragaz in Switzerland has appointed Stephan Wagner as director of spa & wellbeing. Wagner brings over 20 years of international spa experience to the leading medical health and wellness resort.
Diary dates
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30 Mar - 01 Apr 2019
International Esthetics, Cosmetics & Spa Conference Chicago

McCormick Place Chicago
United States
07-08 Apr 2019
Natural Beauty & Spa Show

ExCeL London London
United Kingdom
24-25 Apr 2019
FUTR (Formerly Millennial 20/20)

Business Design Centre London
United Kingdom
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