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Treatwell interviews two leading spas that have significantly grown their business online.
Interview with Sabrina Zaczyk, spa manager of Spa at The Montcalm Hotel Marble Arch, London, and Paddington Boutique Spa at The Chilworth Hotel, London
How does Treatwell help grow your spa business?
In all sorts of ways! The 24-hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings.
The system is really easy to use – we just add our availability and the team at Treatwell take care of the rest.
We have a dedicated account manager, which is just brilliant – they make sure our menu is up to date and our profile is the best it can be, to bring in the most bookings it can. As a result we have more than trebled our business with Treatwell this year.
What does Treatwell do to build your spa's online reputation?
Our customers are always invited to leave a review after their spa experience, and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps.
We've built up a strong online reputation now, and all of these positive reviews help boost our ranking in the marketplace, plus the feedback helps us keep working towards the perfect customer experience.
Interview with Diana Bordei, spa manager of Rena Spa Holborn and Tower Bridge, London
Does Treatwell facilitate group bookings?
Yes! Treatwell has a spa concierge team who are always thinking of us for large and bespoke bookings. They organise everything, from initial customer request to finalising the booking.
They receive enquiries from customers (often looking to book for special occasions), they then reach out to us to ask whether we can accomodate the booking, and then they organise everything from there. These are often large value bookings that bring lots of new customers through the door – so extremely valuable to us.
How simple is it to manage your presence on Treatwell?
The platform is super easy to use. You can log into your account and manage everything - from your business details to adding team members.
Everything is intuitive and displays on-site exactly as you need. And if you do need a hand, your account manager is always at the end of the phone.
The support we receive is invaluable; in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas, and Treatwell is now working with us to list overnight breaks online.
For more information on how to become a Treatwell partner, please click here.
*average order growth in the first 12 months
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Supplier: Treatwell
London
UK
We're the world’s leading marketplace for booking hair and beauty. Our mission is to create the perfect hair, beauty and spa experience by seamlessly connecting customers with the right expert 24 hours a day, 7 days a week. We want to make people GLOW one treatment at a time.
Web: www.treatwell.com
Click here to visit Treatwell's
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Building relationships
Using personal data to create tailored experiences is paramount for spas, but operators have been fined millions for breaching GDPR. How can software systems help navigate this?
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ESPA
Founded in 1992 by Susan Harmsworth, ESPA combines the conceptualisation, development and management of five-star spas with expertly crafted and effective natural products and treatments.
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