Friday 06 December 2019 | The search engine for spa buyers

20 Nov 2019

Improve operational performance with role-specific training

Supplier: Lobster Ink

More Lobster Ink details
Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at

Supplier: Lobster Ink

We help businesses improve operational performance so they can adapt faster and achieve their ambitions quicker.

Click here to visit Lobster Ink's leisure-kit listing

Connect with
View issue contents
Sign up:
Instant Alerts/zines

Print edition

Find the right products and services for your company
News search
Advertise your products
on the leisure-kit Product Report
And reach over 57,000 leisure buyers

+44 (0)1462 431385

Pole position

Ben Martin explores spa potential in the Arctic and Antarctic
View feature>>
Catalogue gallery
Company profile
GOCO Hospitality

GOCO Hospitality has taken on over 400 projects worth more than US$1.4bn across upwards of 42 countries, from initial idea to profitable realisation and ongoing management.
View full profile>>

To advertise your product and reach over 57,000 leisure buyers call
+44 (0)1462 431385 or email [email protected]
Spa jobs
Powered by
Spa Therapist
Salary: Up to £10.38 per hour (including annual leave)
Location:Welwyn Garden City, Hertfordshire, UK
Company: GLL
Spa Supervisor
Salary: Up to £22,930 per annum
Location:Belfast, Northern Ireland, UK
Company: GLL
Spa Therapist
Salary: Up to £12.24 per hour
Location:Notting Hill, London, UK
Company: GLL
Spa Therapist
Salary: Up to £22,008 per annum
Location:Bethnal Green, London, UK
Company: GLL
Spa news
Powered by
06 Dec 2019
Soothe announces roll-out of CBD massages

On-demand massage service, Soothe, has rolled out CBD massages to customers in Southern California.
06 Dec 2019
Bathe under the midnight sun in Sweden’s new floating hotel and spa

Architects Bertil Harström and Johan Krauppi have created a free-floating hotel on one of Sweden's longest rivers, with the micro-destination featuring a spa among its offerings.
Diary dates
Powered by
08-09 Dec 2019
Spa & Beauty Forum

A. ROMA Lifestyle Hotel Roma
23-26 Jan 2020
Les Thermalies, the water & well-being exhibition

Carrousel du Louvre Paris
26-29 Jan 2020
Green Spa Network Congress

The Oaks Ojai
United States
Property & tenders
Powered by
Expression of Interest in the management and maintenance of the sport and community facilities in Fairfields, Milton Keynes.
Company:Milton Keynes
Expressions of interest to identify suitable operator to assume the operation of swimming lake at Beckenham Place Park
Location: South East London
Company:Lewisham Council
Sale of Exceptional Development Site: Portugal's first truly holistic wellness retreat
Company:Cadavais Investimentos Turisticos


To advertise your product and
reach over 57,000 leisure buyers
+44 (0)1462 431385

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd