Monday 10 August 2020 | spa-kit.net: The search engine for spa buyers
Company profile

ResortSuite
Address:
171 East Liberty Street
Suite 207
Toronto
Ontario
M6K 3P6
Canada
Tel: +1 416-259-0715
Fax: +1 416-352-5511
Website: www.resortsuite.com
 

Frank Pitsikalis, CEO


Background
Since 2000, ResortSuite is a global leader in guest-centric hospitality management software solutions, designed to help streamline operations, increase revenue and deliver personalized guest experiences. Serving luxury leisure & wellness properties globally, ResortSuite provides a unique integration that offers guests a one-stop shop to book everything online that a property has to offer.

Main products and services
Built on a guest-centric technology platform, ResortSuite SPA can centrally manage all services, programs and activities in one module, and can also be used as a retail module to sell product.

Revenue management through dynamic availability enables Spa operators to control the mix of services available, based on demand, and maximize profit for the Spa. Using a single guest profile, staff can also view and track property-wide guest information in one place.

ResortSuite SPA, together with our best-in-class modules such as PMS, CLUB, GOLF, F&B, CATERING, RETAIL, SKI, and CONCIERGE, can be used to run your entire operation or integrate with existing solutions.

ResortSuite GuestEX also combines our WEB, MOBILE and CONNECT technologies that allow guests to easily book their entire experience in real-time, 24/7 including room reservations, spa treatments, classes, activities, golf tee times, events and dining reservations through ResDiary. With contactless capabilities, our mobile-enabled solution empowers guests and members to manage their entire stay and itinerary.

USPs
ResortSuite is designed as a fully integrated, guest-centric hospitality management system to manage guest information and streamline operations for destination spas, activity-based resorts, multi-location properties and large private clubs.

The unique opportunity that ResortSuite brings to Spa operators that are part of these wellness establishments is the ability to streamline the entire guest journey with a single app experience.

While having systems from multiple vendors limit the ability to deliver a single app that can manage the guest journey from end to end, ResortSuite MOBILE provides a seamless online booking that also enables guests and members to check-in to their spa services, complete forms, use Mobile ID to access facilities and checkout using contactless mobile payments.

Top clients
Champneys, Montage, Miraval, Jumeirah, Four Seasons, The Breakers, Sea Island, Hershey, Glen Ivy, Ojai Valley Inn & Spa, Lodge at Woodloch, Monarch Beach Resort, Spa Eastman, Old Course Hotel St. Andrews.

Where in the world?
United States, Canada, UK, Europe, Mexico, Middle East and the Caribbean.

Future plans
ResortSuite MOBILE delivers a Touchless Guest Journey with a single app experience - from mobile check-in and digital keys to mobile intake, menus, booking, itinerary, mobile ID and mobile payments.

Who’s who?
Frank Pitsikalis, Founder & CEO
Lauren Eathorne, Sales Manager

What the clients say
“With a combination of our destination resorts and day spas operating under the Champneys luxury brand, we chose ResortSuite to provide a single, central system for our entire operation. We can now ensure a personalized guest experience at every interaction, be that in person, on the phone or online.”
Alan Whiteley, group managing director, Champneys Resorts
 
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