spa-kit.net: The search engine for spa buyers

Background 
Premier Software was founded in 1994 and is a privately-owned UK-based company with Mark Johnson as CEO, Chris Mallen as director, and Oliver Cahill as chief commercial officer.

Main products and services
Premier has spent over 25 years developing software solutions specifically for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, integrates globally with existing PMS systems. It also has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows. Core is also GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs 
• Premier caters to the full spectrum of the industry, from worldwide destination spas to independent boutiques and prestigious hotels with spas.
• Core is accompanied by a comprehensive support package that includes: real-time advice from its UK-based in-house support team, software updates and remote access between Premier’s customer care team and spa businesses, alongside access to Premier’s browser-based app for quick, easy and effective appointment booking on-the-go.
• Knowledge is key, and training is essential to get a return on investment. Premier personalises each training session to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on the areas of the software you will find most beneficial. This training can take place at your spa, Premier’s offices or over the internet.
• A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

How many spas do you supply? 
Premier has over 1,200 clients globally. 

Top clients
The Corinthia - London, The Landmark - London, The Lanesborough - London, Macdonalds Hotels and Resorts - UK, The Savoy - Ireland, Marbella Club - Spain, Villa la Coste – France, InterContinental Semiramis Cairo – Egypt, Burj Club Burj Khalifa - Dubai, Nikki Beach – Dubai. 

Plans for 2021
Premier is looking to enhance Core with Golf. Designed for hotels and resorts with golf courses, Golf integrates with Core to promote online bookings, EPOS, tee/buggy bookings, and more.

What the clients say 
“The amount of information Core retains is exceptional and we can tap into that data at any time of the day, any day of the week. Without Core, we would not be able to do this as efficiently and with as much success. The uplift in business across all spas is clear to see.
” Richard Clay, Group Spa Revenue Manager, Macdonald Hotels and Resorts.