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Company profile

Concept Spa & Golf
Shiji Portugal
Sítio da Igreja
Caminho do Cerro do Galo
Tel: +351 289 351 200

Brett R. Smith, VP global strategy and product management

Concept Spa’s iPad Application helps spas manage reservations quickly and efficiently.

Main services
Concept provides golf and activity reservation management software solutions for enterprise hotels and resorts with locations around the world. With over 25 years’ experience and installations in 58 countries, Concept has developed a comprehensive reservation management product that includes solutions to manage every aspect of a golf, spa, or club operation.
Concept software is available in 15 languages and is multicurrency, multi-region, and fiscal compliant.

Additional services
The Concept product suite includes retail point-of-sale (POS), membership management, CRM, business intelligence, and web services.
A Mobile iPad application is also available as a companion to the Concept spa and activities solution. With Concept Mobile, therapists have all member and guest information and reporting at their fingertips.
Guest consultations cards, preferences and past bookings are available at one click. Spa receptionists and therapists may increase revenue by booking return and follow-up visits conveniently via the mobile app.

■ Modern and mobile: iPad application allows for ultimate service-anywhere flexibly.
■ Service and support: Shiji’s world renown local service and support is ahead of the rest where contribution to customer success is always our first our focus.
■ Internationalisation: Concept is a global hospitality technology provider, with solutions that were developed to be implemented internationally.
■ Flexible deployment: products are deployed in the cloud from Concept’s datacenters. On-premise options are also available.
■ Business intelligence and reporting: Concept offers a dynamic reporting tool aimed at providing properties with a simple yet effective method of extracting valuable data contained within the Concept applications, to analyse and make key business decisions.
■ Integrations: Concept is an open-platform system, as it integrates with most industry-leading third party solutions, and Concept’s API makes building new connections fast and seamless.

Top clients
Hilton Hotels & Resorts, Fairmont Hotels & Resorts, Banyan Tree, IHG, Q Hotels, Shangri-La Hotels & Resorts, Marriott Hotels & Resorts and The Peninsula Hotels.

Where in the world?
Installations in 58 countries across Asia, Europe, and the Americas.

Future plans
Leveraging Shiji’s global strengths, infrastructure and investment capabilities, the Concept team has grown threefold through a globalisation and product development strategy.
Expect feature-full releases delivered twice a year, targeting web and mobile user experience improvements.
There will be enhancements to online learning and webinars that interact with our helpdesk platform and focus placed on upgrading data centre technologies, increasing the value of data services and expanding payment capabilities.
The inaugural 2020 Concept customer advisory council will ensure that outside-in product methodologies lead future solutions.

Who’s who?
Brett R. Smith, VP global strategy and product management
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