Thursday 13 August 2020 | The search engine for spa buyers
Company profile

Concept, a Shiji Group Brand
145 Avenida Engº Duarte Pacheco
Tel: +351 289 351 200
Fax: +351 289 351 209

Malcolm Rennie, sales & marketing manager

Concept provides exceptional reporting and business intelligence tools

Main services
Concept Spa & Golf provides scalable spa management software for high-end hotels, resorts and leisure venues. Concept’s software manages all aspects of operation including reservations, point-of-sale, inventory management, customer profiles, membership administration, online bookings, CRM, and business intelligence. Concept’s software can also be integrated with some of the industry’s leading hotel solutions.
Concept software is extremely flexible. Whether a spa has three treatment rooms or more than 100, Concept software has the features and customisation ability to match every spa’s individual requirements. Additionally, Concept offers an iPad application that enhances guest experience and employee productivity. With the iPad app, appointments can be booked efficiently via a series of grid control screens or through an automated availability search. The app can be used for a wide range of reservations, such as spa treatments, tennis court rentals, or fitness classes.

Additional services
• Concept Golf: An integrated tee-sheet solution for golf courses and resorts. In use at many of the world’s premier golf venues.
• Concept POS and Inventory Control: The most comprehensive leisure retail POS and inventory solution designed for spas and golf pro-shops.
• Membership & CRM: Standalone or integrated Membership Billing & Management System for the hospitality industry.
• Business Intelligence: Dynamic reporting tool for spa, golf and leisure industries.
• Concept Web Services: Provides online and mobile spa appointments or golf tee-time reservations via a range of customisable APIs.
• Concept Interface Centre: Concept solutions integrate with many third-party products.
• Concept Services: 24/7 multi-lingual global support, installation, training and project management, retraining courses, Oracle database administration, software auditing and consultancy, development and customisation.

Multi-language, multi-currency and fiscal-compliant in 68 countries, Concept’s scalable systems work in partnership with many of the world’s leading property management systems to offer a range of interfaces for full resort solutions or single-unit businesses. Mobile technology enables the software to be accessed anywhere. Concept’s 24/7, global support and training network is key to this success.

How many spas do you supply?
Over 3,000 installations globally.

Top clients
Concept is the global certified spa software provider to Hilton International. Other key international accounts include Langham, Shangri-La, Peninsula, Banyan Tree, Marriott/Starwood, De Vere and Corinthia.

Where in the world?
Distribution in more than 68 countries, with clients from remote areas of Europe to Asia, through the US, Africa and the Middle East.

Trade shows
We participate in Spatec Europe, HITEC, Spa China Summit, ITB, and more.

Future plans
Continued expansion into new markets and incorporating Shiji Group technology into our software solutions.

Who’s who?
Luis Branca, Director
Simon Le Touze, Director of Operations
Spa jobs
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Spa news
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Diary dates
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16-19 Aug 2020
SPATEC Spring North America

Ritz-Carlton Miami
United States
17-19 Aug 2020
Beautyworld Middle East

Dubai World Trade Center Dubai
United Arab Emirates
23-24 Aug 2020
The International Congress of Esthetics and Spa - Long Beach

Long Beach Convention Center Long Beach
United States
Property & tenders
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