Sunday 28 February 2021 | The search engine for spa buyers
Company profile

120 Coxe Avenue, Suite 2B
North Carolina
United States
Tel: 828-705-3701

Ilana Alberico and Christina Stratton

Co-founded by Ilana Alberico and Christina Stratton, ISM Spa is a boutique wellness design and spa management firm which has partnered with select hotel/resort destinations, day spa and residential properties for over 15 years. We provide operational excellence and optimal experience for our partners, as well as unparalleled employee environments.

Main products and services
ISM Spa serves partners with personalised solutions, providing an unparalleled level of success through the critical management link between the spa brand and hospitality company.

With depth and breadth of knowledge in the wellness space, ISM’s management services and consulting competencies include market analysis and feasibility assessment; brand story and concept development; spa design and wellness programming; technology innovation and software solutions; spa pre- opening and procurement services; spa management and marketing.

Whether a property requires full-service spa management or occasional support, ISM Spa serves as your wellness partner, wherever and whenever you need us.

Building on two decades of successful results in developing trusted client partnerships, ISM is renowned for its reputation delivering upon the promise of operational excellence and optimal experiences.

Operations subject matter expertise in financial modeling, feasibility, forecasting and market development are among the top solutions clients seek when partnering. Our nimble nature allows ISM to proactively lead the operation direction versus react to uncontrollable market factors. However, we also realise spa operations is only one aspect of the total holistic wellness proposition, for consumers and for our partners. Our approach to innovation and programming expands on the traditional definition of spa, beyond the four walls of a treatment room and it’s a huge differentiator in the market, especially as we enable innovative technology and apply AI integrations into our business model.

Unique programming is designed to elevate the physical and the energetic experience of the spa in order to achieve the most impactful results. Guests who visit our spas often share that they experienced “the best treatment of their life” or that they’ve been “forever transformed.”

Top clients
Kessler Collection’s Poseidon brand, US (various locations); The Spa at Callaway, US; R+R Wellness, Nashville, US; Sanctuary Spa, Monterey Bay, US; Spa Space Chicago, US.

Where in the world
ISM Spa partners can be found across the US and Caribbean, particularly on the North American west coast and south east.

Future plans
ISM is leaning into a future empowered by technology and is in late-stage testing on a patent-pending software solution that will offer new efficiencies and revenue optimizations for spas.

Who's who?
Founding partners: Ilana Alberico, CEO; Christina Stratton, CCO; Jaclyn McClure, VP; Pam Bauer, VP marketing and sales.

What the clients say
“Biltmore and ISM have been partners for several years now, and I’ve watched ISM continue to grow. Ilana is constantly on the cutting edge of new trends in the industry. Their team always provides consistent, excellent guest services.” – Charles Thompson, director of rooms, Inn on Biltmore Estate

Spa jobs
Powered by
Spa news
Powered by
25 Feb 2021
Baca Architects submits scheme for floating eco-wellness sanctuary and spa

Baca Architects has submitted a scheme to transform an unused UK quarry lake and surrounding land into a unique eco-wellness resort centred on waterside living and water- based recreation.
24 Feb 2021
Montana hot springs resort unveils new bathing area in time to host global hot springs convention

The Hot Springs Connection conference is scheduled to take place in person at Quinn’s Hot Springs Resort in Paradise, Montana, on May 17-20 2021.
Diary dates
Powered by
28 Feb - 02 Mar 2021
World Spa & Wellness Online Conference


08-09 Apr 2021
AMS Virtual Conference


08-28 Apr 2021
Beautyworld Saudi Arabia

Jeddah Center for Forums and Events Jeddah
Saudi Arabia
Property & tenders
Powered by


To advertise your product and
reach over 57,000 leisure buyers
+44 (0)1462 431385

Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd